Returns & Exchanges

Returns & Refunds

A clear, polished return process designed to feel simple from start to finish.

We offer a 30-day return window for eligible items, with guided return requests, prompt review, and transparent refund timing.

Most Important Detail
30-Day Return Policy
You have 30 days after receiving your item to request a return for eligible merchandise.
Return Window
30 Days
Request your return within 30 days after your order is delivered.
Refund Timing
10 Business Days
Approved refunds are sent back to your original payment method within 10 business days.
Return Standard
New Condition
Items must be unworn or unused, with tags and original packaging.
Brooklyn Returns Processed through our Brooklyn location
Simple Process Request online through your account
Approval Required Unapproved returns are not accepted
Return Label Sent by email when shipping is required

Eligibility for Returns

To qualify, your item must be in the same condition that you received it.

  • Item must be unworn or unused.
  • Item must have all original tags attached.
  • Item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Damages & Issues

Please inspect your order as soon as it arrives and contact us immediately if your item is defective, damaged, or incorrect so we can resolve it promptly.

How to Submit a Return Request

1Access Your Account
  • Click the profile icon in the store menu, or visit the returns / refund policy page to request a return.
  • Enter your email address and click Continue.
  • Check your email for your six-digit verification code.
  • Return to the store and enter the verification code.
2Submit the Request
  • Click Request return for the order you want to return.
  • Select the item or items you want to return.
  • Choose a return reason and add a note if needed.
  • Click Request return again to confirm.

If your return is approved and requires shipping, you will receive an email with return instructions and a return label. Items sent back without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

  • Tailored items cannot be returned or exchanged.
  • Hijabs, Scarves, Salah Outfits, and Swimsuits
  • Gowns are exchange or refund to giftcard only.  No refunds to original form of payment.
  • Clearance and Final Sale items are non-returnable and non-exchangeable.
  • Items must be unworn, unwashed, with original hang tags, folded in original packaging, and resealable.
  • Only one refund or exchange is allowed per order.
  • Orders cannot be canceled once placed.
  • No returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you currently have and, once your return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • Items must be unworn and unused.
  • Items must have tags attached.
  • Items must be in original packaging.
  • A receipt or proof of purchase is required.

Refunds

We will notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at customercare@urbanmodesty.com.