Shipping policy
Shipping Within the United States
Please expect your order to arrive within 1–5 business days, depending on your location's proximity to New York City.
Additional details:
- Free Shipping: Enjoy FREE shipping on orders over $75.
- Shipping Cost: For orders under $75, shipping rates are calculated at checkout based on your location and order weight.
- Order Processing: Orders take 1–2 business days to process before shipping.
- Shipping Time: Once shipped, delivery takes 1–4 business days via UPS Ground.
- Shipping Locations: Orders are dispatched from our three warehouses in New York for faster delivery.
- Important: Orders may arrive in multiple packages at different times if shipped from multiple locations.
International Shipping
- Order Processing: Please allow up to 5 business days for processing.
- Shipping Time: Orders typically arrive in 5–7 business days via DHL or another reliable carrier.
- Shipping Cost: Calculated at checkout based on order size and destination.
- Shipping Locations: All shipments depart from our three New York warehouses.
- Important: Orders may arrive in multiple packages at different times.
Pickup In Store
- Select Pickup in Store at checkout, subject to inventory availability.
- Orders are typically ready for pickup within 1 hour.
Store Locations
Urban Modesty Brooklyn
- Address: 7712 5th Ave, Brooklyn, NY 11209
- Phone: +1 (347) 578-2996
Peak Periods
During busy times such as Eid, Ramadan, and new product releases, please allow an additional 3 business days for processing and shipping.
Shipping Responsibility
- We ensure packages are delivered to the shipping address provided at checkout.
- If an item is marked delivered but lost or stolen, responsibility lies with the customer.
- Please provide a secure shipping address to prevent delivery issues.
Additional Information
- Orders cannot be canceled once placed. Our team immediately processes items for shipping, making cancellation impossible after packing.
- Processing and shipping times exclude weekends and holidays.
- Our fulfillment centers operate Monday–Friday and are closed on weekends and holidays.
- UPS does not operate on national holidays.