Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Costs & Fees

• Return Shipping: Customers are responsible for return shipping costs.
• Restocking Fee: A 10% restocking fee will be deducted from your refund.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Submit a Return Request

Step 1: Access Your Account

• Click the profile icon in the store's menu, or go to the refund policy/returns page and request a return.
• Enter your email address and click "Continue".
• Check your email for the six-digit verification code.
• Return to the store and enter the verification code.

Step 2: Submit the Return Request

• Click "Request return" for the order you want to return.
• Select the specific items (if multiple).
• Choose a return reason and add a note if needed.
• Click "Request return" again to confirm.

If your return is approved and requires shipping, you'll receive an email with shipping instructions and a return label. Items sent without first requesting a return will not be accepted.

Contact Us

You can always contact us at customercare@urbanmodesty.com for any return questions.

Return Address

7712 5th Avenue, Brooklyn, New York 11209, United States

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can resolve it promptly.

Exceptions / Non-Returnable Items

• Tailored items cannot be returned or exchanged.
• Final Sale Collections: Items from the following 6 collections are final sale and cannot be returned: Hijabs, Scarves, Salah Outfits, Swimsuits, Gowns, and Clearance.
• Items must be unworn, unwashed, with original hang tags, folded in original packaging, and resealable.
• One refund or exchange allowed per order.
• Orders cannot be canceled once placed.
• No returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason. Items must be unworn, unused, with tags, in original packaging, and include a receipt or proof of purchase.

Refunds

We'll notify you once your return has been received and inspected. If approved, you'll be refunded on your original payment method within 10 business days, minus the 10% restocking fee and return shipping costs. Please allow time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund approval, contact us at customercare@urbanmodesty.com.