Shipping Policy

Shipping & Pickup

Ultra-fast fulfillment from our New York warehouses. Precision, transparency, couture speed.

Processing
1–2 Days
Orders hand-prepped by our NYC team before dispatch.
Free Shipping
$99.99+
Complimentary ground shipping when your cart hits the threshold.
In-Store Pickup
Bay Ridge • Astoria
Ready in ~1 hour. Select at checkout, subject to inventory.

Shipping Within the United States

Please expect your order to arrive within 1–5 business days, depending on your location’s proximity to New York City.

  • Free Shipping: Enjoy FREE shipping on orders over $99.99.
  • Shipping Cost: For orders under $99.99, shipping rates are calculated at checkout based on your location and order weight.
  • Order Processing: Orders take 1–2 business days to process before shipping.
  • Shipping Time: Once shipped, delivery takes 1–4 business days via UPS Ground.
  • Shipping Locations: Orders are dispatched from our three warehouses in New York for faster delivery.
  • Important: Orders may arrive in multiple packages at different times if shipped from multiple locations.

International Shipping

  • Order Processing: Please allow up to 5 business days for processing.
  • Shipping Time: Orders typically arrive in 5–7 business days via DHL or another reliable carrier.
  • Shipping Cost: Calculated at checkout based on order size and destination.
  • Shipping Locations: All shipments depart from our three New York warehouses.
  • Important: Orders may arrive in multiple packages at different times.

Pickup In Store

  • Select Pickup in Store at checkout, subject to inventory availability.
  • Orders are typically ready for pickup within 1 hour.
  • Bring your order confirmation and a valid ID.

Peak Periods

During busy times such as Eid, Ramadan, and new product releases, please allow an additional 3 business days for processing and shipping.

Shipping Responsibility

  • We ensure packages are delivered to the shipping address provided at checkout.
  • If an item is marked delivered but lost or stolen, responsibility lies with the customer.
  • Please provide a secure shipping address to prevent delivery issues.

Additional Information

  • Orders cannot be canceled once placed. Our team immediately processes items for shipping, making cancellation impossible after packing.
  • Processing and shipping times exclude weekends and holidays.
  • Our fulfillment centers operate Monday–Friday and are closed on weekends and holidays.
  • UPS does not operate on national holidays.