Domestic Shipping (U.S.)

• Order Processing: 2-3 business days
• Shipping Time: 2-3 additional business days via UPS Ground
• Free Shipping: On orders over $149
• Shipping Rates: Calculated at checkout for orders under $149
• Shipping Locations: Orders ship from three warehouses in New York
• Important: Orders may arrive in multiple packages at different times.

International Shipping

• Order Processing: 5 business days
• Shipping Time: 5-7 business days via DHL or other international carriers
• Shipping Cost: Calculated at checkout based on order size and destination
• Shipping Locations: Orders ship from three warehouses in New York
• Important: Orders may arrive in multiple packages at different times.

Local Pickup in Store

• Place your order online and select Local Pickup at checkout.
• Orders usually ready within 1 hour!

Call (between 12 PM – 5 PM) to confirm item availability at your preferred location

Urban Modesty Brooklyn

• Address: 7712 5th Ave, Brooklyn, NY 11209, United States
• Phone: +1 (347) 578-2996

Urban Modesty Queens

• Address: 25-34 Steinway St, Queens, NY 11103, United States
• Phone: +1 (929) 788-0575

Urban Modesty Staten Island Mall

• Address: 2655 Richmond Ave, 2nd Floor, Staten Island, NY 10314, United States
• Phone: +1 (718) 223-7162

Peak Periods

During peak periods such as Eid, Ramadan, and new releases, please allow an additional 3 business days for processing and shipping.

Shipping Responsibility

• Urban Modesty ensures delivery to the address provided.
• If an item is marked as delivered but is stolen or lost, the customer assumes responsibility.
• Please provide a secure shipping address.

Additional Information

• Orders cannot be canceled once placed.
• Processing and shipping times do not include weekends or holidays.
• Fulfillment centers are closed on weekends and holidays.
• UPS is closed on national holidays.

We value the relationship we have with our customers That's why we offer an industry-best 14-day return & 100-day exchange policy!

To initiate a return or exchange, please visit our customer portal

Important:

The only way to conduct a return or exchange is through the portal linked above. Please do not mail items back directly, as they will not be processed. If the portal does not work, please email us at: customercare@urbanmodesty.com

Refund, Exchange, and Damaged Item Policy:

Refunds:

• Requests must be made within 14 days of purchase.
• A 10% restocking fee applies to cover the cost of return shipping (this applies to refunds only).
• The maximum order refund amount is $200. Refunds above this amount will be issued as a gift card.

Exchanges:

• Exchanges will be issued as a gift card, which can be used to purchase any item on the site.
• We cover the restocking fee and return shipping.
• The gift card functions as a new order; standard shipping fees apply.
• Note: Exchanges cannot be exchanged again.

Damaged Items:

• Please report damaged items upon arrival or after being worn.
• Provide clear pictures of the damage.
• If the damage is due to a defect, we will investigate and replace the item.

Pre-Shipment USPS Shipping Status:

If your tracking status shows "Pre-Shipment" for over a week, your item may be pre-ordered, backordered, or out of stock. Check the product page for updates. If you do not hear from us, please email customercare@urbanmodesty.com

Policy Exceptions:

• Tailored items cannot be returned or exchanged.
• Hijabs, Scarves, Salah Outfits, Swimsuits, and Gowns Are Final Sale.
• Clearance and Final Sale Items Are Non-Returnable and Non-Exchangeable.
• Items must be unworn, unwashed, and include original hang tags. Items should be folded in original packaging and in resealable condition.
• One refund or exchange is allowed per order.
• Orders cannot be canceled once placed.

Contact Us:

Email: customercare@urbanmodesty.com

We sincerely ask for your patience and understanding if any mistakes are made.

Narrated Anas: The Prophet (peace be upon him) said, “The real patience is at the first stroke of a calamity.” Sahih Al-Bukhari, Book 23 Hadith 389