Domestic Shipping (U.S.)

• Order Processing: 2-3 business days
• Shipping Time: 2-3 additional business days via UPS Ground
• Free Shipping: On orders over $149
• Shipping Rates: Calculated at checkout for orders under $149
• Shipping Locations: Orders ship from three warehouses in New York
• Important: Orders may arrive in multiple packages at different times.

International Shipping

• Order Processing: 5 business days
• Shipping Time: 5-7 business days via DHL or other international carriers
• Shipping Cost: Calculated at checkout based on order size and destination
• Shipping Locations: Orders ship from three warehouses in New York
• Important: Orders may arrive in multiple packages at different times.

Local Pickup

• Place your order online and select Local Pickup at checkout.
  
• Orders usually ready within 1 hour!
  

Call (between 12 PM – 5 PM) to confirm item availability at your preferred location 

Urban Modesty Brooklyn

• Address: 7712 5th Ave, Brooklyn, NY 11209, United States
• Phone: +1 (347) 578-2996

Urban Modesty Queens

• Address: 25-34 Steinway St, Queens, NY 11103, United States
• Phone: +1 (929) 788-0575

Urban Modesty Staten Island Mall

• Address: 2655 Richmond Ave, 2nd Floor, Staten Island, NY 10314, United States
• Phone: +1 (718) 223-7162

Peak Periods

During peak periods such as Eid, Ramadan, and new releases, please allow an additional 3 business days for processing and shipping.

Shipping Responsibility

• Urban Modesty ensures delivery to the address provided.
• If an item is marked as delivered but is stolen or lost, the customer assumes responsibility.
• Please provide a secure shipping address.

Additional Information

• Orders cannot be canceled once placed.
• Processing and shipping times do not include weekends or holidays.
• Fulfillment centers are closed on weekends and holidays.
• UPS is closed on national holidays.

We value the relationship we have with our customers that’s why we offer 
14-day returns & 100-day exchange policy!

How to Initiate a Return or Exchange

• Use our return portal to initiate returns, exchanges, and report damaged items

• Important: Do not mail items back without using the portal, as they will not be processed.

• If the portal is unavailable, contact us at customercare@urbanmodesty.com

Returns for Refund:

• You may request a refund within 14 days of receiving your order.

• A 10% restocking fee applies to cover return shipping costs. This fee applies to refunds only.

• Refunds are capped at $200 per order. Refund amounts exceeding $200 will be issued as a gift card.

Exchanges:

• Exchanges will be issued as a gift card, which you can use to purchase any item on the site.

• We will cover the restocking fee and shipping costs for sending items back to us.

• The gift card functions as a new order, meaning standard shipping fees and promotions (e.g., free shipping offers) will apply.

• Note: Items exchanged once cannot be exchanged again.

Damaged Items:

• If your item arrives damaged or becomes damaged after being worn, please report the issue promptly.
• Photos of the damage are required for assessment.
• If the damage is due to a defect, we will investigate and replace the item.

Policy Exceptions

Non-Returnable Items:

• Tailored items

• Hijabs, underscarves, swimsuits, and salah outfits (due to hygiene reasons)

• Clearance and final sale items

• Gowns

Condition of Returned Items:

• Items must be unworn, unwashed, and include original hang tags.

• Items must be folded and placed in the original packaging as shipped.

• Items must be resealable.

Other Exceptions:

• Only one refund or exchange is allowed per order.

• Once placed, orders cannot be canceled.

Pre-Shipment USPS Tracking Status

If you have placed an order and received a tracking number but the tracking status shows "Pre-Shipment" for over a week:

• Your item may be on pre-order/backorder (please check the product page).

• Alternatively, it may be out of stock. We attempt to contact customers about such issues, but in some cases, we may be unable to reach them.

Contact Us

For any questions or concerns, email us at: customercare@urbanmodesty.com

We kindly ask for your patience and understanding if any mistakes occur.

Narrated Anas: The Prophet (peace be upon him) said, “The real patience is at the first stroke of a calamity.” Sahih Al-Bukhari – Book 23, Hadith 389