Shipping Within the United States

Please expect your order to arrive within 1–5 business days, depending on your location's proximity to New York City. 

Additional details below:

• Free Shipping: Enjoy FREE Shipping on any orders over $149, making it easier for you to shop your favorite Urban Modesty products or $4.99 SHIPPING on orders under $149
• Order Processing: Expect a processing time of 1-2 business days before your order is shipped out.
• Shipping Time: Once shipped, your order will typically reach you within 1-4 business days via UPS Ground.
• Shipping Locations: All orders are dispatched from our three warehouses located in New York, ensuring prompt delivery across the country.
• Important: Your order may arrive in multiple packages at different times, especially when we ship items from different locations.

International Shipping

• Order Processing: Please allow 5 business days for processing international orders.
• Shipping Time: International orders generally take about 5-7 business days to arrive via DHL or other reliable international carriers.
• Shipping Cost: Costs for international shipping will be calculated at checkout based on the size of your order and its destination.
• Shipping Locations: Similar to domestic orders, international shipments also depart from our three warehouses in New York.
• Important: As with domestic orders, please note that international orders may also arrive in multiple packages at different times.

Pickup in Store

• For added convenience, you can place your order online and select Pickup in Store during checkout. Choose a location closest to you, subject to inventory availability.
• Your order will typically be ready for pickup within 1 hour.

Urban Modesty Brooklyn

• Address: 7712 5th Ave, Brooklyn, NY 11209
• Phone: +1 (347) 578-2996

Urban Modesty Queens

• Address: 25-34 Steinway St, Queens, NY 11103
• Phone: +1 (1929) 788-0575
   

Urban Modesty Staten Island Mall

• Address: 2655 Richmond Ave, 2nd Floor, Staten Island, NY 10314
• Phone: +1 (718) 223-7162

Peak Periods

During busy times such as Eid, Ramadan, and also for new product releases, kindly allow an additional 3 business days for both processing and shipping.

Shipping Responsibility

• Urban Modesty ensures that packages are delivered to the address provided at the time of purchase.
• If an item is marked as delivered but is subsequently lost or stolen, the responsibility lies with the customer.
• We recommend providing a secure shipping address to ensure your package arrives safely.

Additional Information

• Please note that orders cannot be canceled once placed. Our team acts quickly to remove items from inventory so they are no longer available for sale, and once an order is packed, it is virtually impossible to locate a specific packed package among numerous orders.
• Keep in mind that processing and shipping times do not include weekends or holidays.
• Our fulfillment centers operate Monday through Friday and remain closed on weekends and holidays.
• Additionally, UPS does not operate on national holidays.

We value the relationship we have with our customers and that's why we offer 14-day returns & 100-day exchanges!

To initiate a return or exchange, please visit our customer portal:

Start Process

Important:

The only way to conduct a return or exchange is through the portal linked above. Please do not mail items back directly, as they will not be processed. If the portal does not work, please email us at: customercare@urbanmodesty.com

Refund, Exchange, and Damaged Item Policy:

Refunds:

• Requests must be made within 14 days of purchase.
• A 10% restocking fee applies to cover the cost of return shipping (this applies to refunds only).
• The maximum order refund amount is $200. Refunds above this amount will be issued as a gift card.
• Online purchase may only be refunded online, not in store.  Exchanges for online purchases may occur in store, following the instore not online policy.

Exchanges:

• Exchanges will be issued as a gift card, which can be used to purchase any item on the site.
• We cover the restocking fee and return shipping.
• The gift card functions as a new order; standard shipping fees apply.
• Note: Exchanges cannot be exchanged again.

Damaged Items:

• Please report damaged items upon arrival or after being worn.
• Provide clear pictures of the damage.
• If the damage is due to a defect, we will investigate and replace the item.

Pre-Shipment USPS Shipping Status:

If your tracking status shows "Pre-Shipment" for over a week, your item may be pre-ordered, backordered, or out of stock. Check the product page for updates. If you do not hear from us, please email customercare@urbanmodesty.com

Policy Exceptions:

• Tailored items cannot be returned or exchanged.
• Hijabs, Scarves, Salah Outfits, Swimsuits, and Gowns Are Final Sale.
• Clearance and Final Sale Items Are Non-Returnable and Non-Exchangeable.
• Items must be unworn, unwashed, and include original hang tags. Items should be folded in original packaging and in resealable condition.
• One refund or exchange is allowed per order.
• Orders cannot be canceled once placed.

Contact Us:

Email: customercare@urbanmodesty.com

We sincerely ask for your patience and understanding if any mistakes are made.

Narrated Anas: The Prophet (peace be upon him) said, “The real patience is at the first stroke of a calamity.” Sahih Al-Bukhari, Book 23 Hadith 389